Returns & Refunds
At Oz Peptides, we want every customer to shop with confidence. We take pride in delivering high-quality products with careful packaging, and we’re always here to help if you have questions about your order.
1. Return Policy
Due to the sensitive nature of our products, we cannot accept returns once items have been shipped. This ensures the integrity, safety, and quality of every product we deliver.
If you wish to cancel or change your order, you can do so within 48 hours of payment, provided your order has not yet been dispatched. After that, most orders are already processed and shipped, and cancellations may not be possible.
Please review your order carefully before checkout — double-check product type, quantity, and shipping details.
2. Refund Process
If your order qualifies for cancellation within the 48-hour window and has not been shipped, we’ll issue a full refund to your original payment method.
Refunds are typically processed within 3–5 business days, depending on your bank or payment provider.
To request a refund, email contactozpep@gmail.com with your order number and reason for cancellation. Our team will confirm eligibility and guide you through the process.
3. Exchanges
We currently do not offer direct exchanges. If you’d like a different product, please place a new order once your refund (if applicable) has been processed.
This approach helps maintain inventory accuracy and ensures you receive fresh, verified products every time.
4. Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving it.
Email contactozpep@gmail.com with the following details:
Once verified, we’ll send a replacement at no cost to you. If the item is out of stock, we’ll offer a store credit or refund instead.
5. Our Commitment
Your satisfaction matters. While our policies are firm for safety and compliance reasons, our team is always happy to help wherever possible.
If you’re unsure about a product before ordering, or need help afterward, just reach out — we’ll do our best to make your experience smooth from start to finish.
Sterile and well packaged