At Oz Peptides, we want every customer to feel confident shopping with us. We take pride in providing high-quality products and careful packaging, but we understand that sometimes you might have questions or need assistance with an order.

1. Return Policy

Because of the sensitive nature of our products, we are unable to accept returns once items have been shipped. This policy helps us maintain the integrity and safety of all products for every customer.

If you change your mind or need to cancel your order, you can do so within 48 hours of payment, as long as your order has not yet been dispatched. After that time, orders are usually processed and shipped, and cancellations may no longer be possible.

We strongly recommend reviewing your order carefully before checking out to ensure everything is correct, including product type, quantity, and shipping details.

2. Refund Process

If you request a refund within the 48-hour window and your order has not been shipped, we’ll issue a full refund to your original payment method.
Refunds are typically processed within 3–5 business days, depending on your bank or payment provider.

To request a refund, simply email our support team at contactozpep@gmail.com with your order number and reason for cancellation. Our team will confirm eligibility and guide you through the process.

3. Exchanges

We currently don’t offer direct exchanges. If you’d like to order a different item, please place a new order through our website once your refund (if applicable) has been processed.
This system helps us keep inventory accurate and ensures you get fresh, verified products every time.

4. Defective or Incorrect Items

We take quality control seriously, but if your package arrives damaged, defective, or incorrect, please reach out to us right away.
Email us at contactozpep@gmail.com within 7 days of receiving your order and include:

• Your order number
• A short description of the issue
• Clear photos of the item and packaging

Once verified, we’ll send you a replacement at no cost to you. If the item is out of stock, we’ll offer a store credit or refund instead.

5. Our Commitment

Your satisfaction matters to us. While our policies are firm for safety and compliance reasons, our team is always happy to help where possible. If you’re unsure about a product before ordering or have questions afterward, please reach out — we’ll do our best to make sure you have a smooth experience from start to finish.